Privacy policy
Privacy
This policy explains what personal data IonSpire Materials AS processes when you visit the website, use the contact form or the chat, sign up for the newsletter or contact us, why we do so and what rights you have.
Last changed: 25 October 2026.
Data controller
IonSpire Materials AS (org. no. 935 095 093), Gjellebekkstubben 10, 3420 Lierskogen, Norway, is the controller of the personal data processed through this website.
Our contact person for privacy is Christian Sandstø. Please send privacy questions and requests to sales@ionspirematerials.com. You can also call us on +47 926 05 459.
Legal framework
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act (personopplysningsloven). The use of cookies is also governed by section 3-15 of the Norwegian Electronic Communications Act (ekomloven). We deliver to customers in Europe, the Middle East and the USA, and we apply the same rules wherever you live.
Contact form and enquiries
When you send an enquiry through the contact form, we process your first name, last name, company, e-mail address, country, your message and, if provided, your phone number. The form also sends the address and title of the page you sent it from. If you have consented to analytics cookies, the enquiry is linked to your visit history on the website.
The data is stored in our customer system (HubSpot CRM). We use it to answer your enquiry and to follow up your company as a potential customer, for example with offers later.
The legal basis is our legitimate interest in answering enquiries and following up business customers and potential customers (GDPR Art. 6(1)(f)). You can object to this processing at any time, and we will then stop the follow-up. We only send marketing e-mails, such as newsletters, to people who have consented to them.
The same applies when you contact us directly by e-mail or phone.
Chat
The website has a chat provided by HubSpot. When you chat with us, we store the messages, the time, the page you chatted from and the information you provide yourself, such as your name, e-mail address and company. The conversation is stored in HubSpot CRM so that we can reply and follow up.
The legal basis is our legitimate interest in answering questions and following up potential customers (GDPR Art. 6(1)(f)). You can object at any time. The chat uses functional cookies, see the table below.
Newsletter
If you sign up for the newsletter, we ask for separate consent (GDPR Art. 6(1)(a)). We process your e-mail address and the information you provide when signing up. The newsletter is sent through HubSpot, which records whether e-mails are opened and links are clicked so that we can improve our mailings.
You can withdraw your consent at any time with the unsubscribe link at the bottom of every e-mail or by writing to sales@ionspirematerials.com. After you unsubscribe, we keep your e-mail address on a suppression list so that you receive no further mailings.
Cookies
We use HubSpot’s cookie banner. In it you choose which categories you accept: analytics, marketing (advertisement) and functional. Necessary cookies are always set. The others are only set after you have consented (GDPR Art. 6(1)(a) and section 3-15 of ekomloven). Declining does not affect your ability to use the website.
You can change or withdraw your consent at any time via Cookie settings at the bottom of every page, or by deleting the cookies in your browser.
Necessary
Always set. They are needed for the website and the cookie banner to work and do not require consent.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
__hs_cookie_cat_pref | Remembers which categories you have consented to | 6 months | HubSpot |
__hs_opt_out | Remembers that you have declined so you are not asked again | 6 months | HubSpot |
__hs_do_not_track | Prevents the tracking code from sending data to HubSpot | 6 months | HubSpot |
__hs_initial_opt_in | Prevents the cookie banner from showing on every page | 7 days | HubSpot |
__cf_bm | Bot protection by HubSpot’s content delivery network | 30 minutes | HubSpot (Cloudflare) |
__cfruid, __cfuvid | Rate-limit protection by HubSpot’s content delivery network | Session | HubSpot (Cloudflare) |
Analytics
Only set after consent. Show how the website is used.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
__hstc | Main visitor statistics cookie: first, previous and current visit and number of sessions | 6 months | HubSpot |
hubspotutk | Recognises the browser and links it to an enquiry from a form | 6 months | HubSpot |
__hssc | Keeps track of the session and the number of page views | 30 minutes | HubSpot |
__hssrc | Determines whether the browser has been restarted (new session) | Session | HubSpot |
Marketing
Only set after consent (the «Advertisement» category in the banner). Measure the effect of our ads on LinkedIn and Google and let us show ads to visitors.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
li_fat_id | Indirect member identifier for conversion tracking, retargeting and analytics | 30 days | |
li_giant | Indirect identifier for groups of members, used for conversion tracking | 7 days | |
li_sugr | Probabilistic matching of the user’s identity | 90 days | |
bcookie | Browser identifier used to detect abuse | 1 year | |
lidc | Data centre selection | 24 hours | |
UserMatchHistory | LinkedIn Ads ID syncing | 30 days | |
AnalyticsSyncHistory | Time of the last sync with lms_analytics | 30 days | |
lms_ads, lms_analytics | Identify LinkedIn members off LinkedIn for advertising and analytics | 30 days | |
_gcl_au | Conversion linker: links an ad click to a later action on the website | 90 days | |
_gcl_aw | Stores click information from a Google ad for conversion measurement | 90 days | |
IDE | Advertising and ad measurement (doubleclick.net) | 13 months | |
test_cookie | Checks whether the browser accepts cookies (doubleclick.net) | 15 minutes | |
ar_debug | Support for the browser’s Attribution Reporting API | Session (LinkedIn) / 90 days (Google) | LinkedIn, Google |
Functional
Used by the chat. Set when you have consented to functional cookies, or when you accept in the chat window before starting a chat.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
messagesUtk | Recognises visitors who have chatted with us so the conversation history can be shown on return | 6 months | HubSpot |
hs-messages-is-open | Remembers whether the chat window is open | 30 minutes | HubSpot |
hs-messages-hide-welcome-message | Hides the chat welcome message after you have dismissed it | 1 day | HubSpot |
The providers may change the names and durations of their cookies. HubSpot also uses browser local storage (for example __hmpl and hublytics_events_53) to buffer analytics events, which follows the same consent. Sources: HubSpot, LinkedIn Cookie Table, Google.
Marketing on LinkedIn and Google
If you have consented to marketing, we use the LinkedIn Insight Tag and Google Ads conversion tracking.
- LinkedIn Insight Tag measures how our LinkedIn ads perform, gives us aggregated statistics about visitors (for example industry, job seniority and company size) and lets us show LinkedIn ads to people who have visited the website. We cannot see who you are.
- Google Ads conversion tracking measures whether a click on one of our ads leads to an action on the website, for example an enquiry.
LinkedIn and Google may link the data to your account with them and use it under their own privacy policies. Without consent, none of these tools is loaded.
Service providers
We use the following providers:
- HubSpot (HubSpot Inc. and HubSpot Ireland Ltd.): customer system (CRM), forms, chat, newsletter, cookie banner and website analytics. Our HubSpot account (portal 146267680) uses HubSpot’s EU data centre. We have a data processing agreement with HubSpot. It is part of HubSpot’s Customer Terms of Service (HubSpot Data Processing Agreement, last modified 16 September 2026). HubSpot privacy policy.
- Cloudflare (Cloudflare Inc.): website hosting (Cloudflare Pages). When you visit the website, Cloudflare processes technical data such as your IP address and browser to deliver the pages and protect them against attacks. Hosting sets no cookies. Cloudflare privacy policy.
- LinkedIn (LinkedIn Ireland Unlimited Company): LinkedIn Insight Tag for ad measurement and advertising, only after consent. LinkedIn privacy policy.
- Google (Google Ireland Limited): Google Ads conversion tracking, only after consent, and Google Search Console. Search Console shows us aggregated statistics on which searches lead to the website. Ownership is verified through DNS, so Search Console uses no code and no cookies on the website. Google privacy policy.
Transfers outside the EEA
As far as possible, data is stored in the EEA. The providers have US parent companies (HubSpot Inc., Cloudflare Inc., LinkedIn Corporation and Google LLC), and data may in some cases be processed there, for example for customer support and security. These companies are certified under the EU–US Data Privacy Framework. They also use the EU standard contractual clauses. For HubSpot, this follows from the data processing agreement.
How long we keep data
Contact data from enquiries and chats is deleted from HubSpot after 3 years without activity, unless the law requires us to keep it longer, for example under the Norwegian Bookkeeping Act.
Newsletter sign-ups are kept until you unsubscribe. After that, only your e-mail address remains on the suppression list. How long the cookies last is shown in the table above.
The online shop
Samples, orders, customer accounts and data sheets (SDS and TDS) are handled in the online shop, which is a separate service with its own terms and its own privacy policy. This policy only covers this website.
Your rights
You have the right to:
- access the data we hold about you
- have incorrect or incomplete data corrected
- have your data erased when we no longer need it
- restrict the processing
- object at any time to processing based on legitimate interest, including follow-up as a potential customer
- receive your data in a common, machine-readable format (data portability)
- withdraw your consent at any time, without affecting processing carried out before the withdrawal
How to exercise your rights
Send an e-mail to sales@ionspirematerials.com. We will reply without undue delay and within one month at the latest. We may ask you to confirm your identity before we disclose any data.
Complaints to the Norwegian Data Protection Authority
If you believe that we process personal data in breach of the rules, you can complain to the Norwegian Data Protection Authority, Datatilsynet, Postboks 458 Sentrum, 0105 Oslo, Norway. If you live in another EEA country, you can also complain to the supervisory authority there. We would appreciate it if you contact us first so that we can put things right.
Security
The website uses an encrypted connection (HTTPS). Access to the customer system is limited to those who need it for their work. We do not use the data for automated decisions or profiling with legal effects.
Changes
We update this policy when we change how we process personal data. The date at the top shows when it was last changed.